HELP
Support
Questions, problems, or requests about your Shadow Study account? We’re here to help.
Contact us
Email contato@shadow.study. We answer within 15 days of receiving your message.
Write from the email address you sign in with, and tell us what happened and what you were trying to do. Never send your password or a sign-in code; we will never ask for them.
Delete your account
Sign in, open Profile, and choose Delete my account. Deletion permanently erases your account, exams, attempts, and scores and cannot be undone, so export your results from History first if you want to keep them. A few minimal records are kept for the periods in the Privacy Notice (Section 5). If you can’t sign in, email us from your account’s address and we will delete it for you.
Connected AI apps
Open Profile → Connected AI apps to disconnect an app. Turn off Share results with connected AI apps to stop every connected app from reading your results while it keeps saving exams. You can also remove the connection in the AI app itself. To set one up, see Connect ChatGPT or Claude.
Signing in
How do I sign in, and how long do I stay signed in?
Choose Continue with Google or Continue with Microsoft, or sign in with your email and password. To create an account with email, choose Create an account: we email you a code, and you choose your password with it. Use the address you already use with Shadow Study, so you land in the same account. If an account was created for you, choose “First time here or forgot your password?” the first time. If you ever prefer, “Email me a sign-in code instead” signs you in with a code alone. A device stays signed in while you keep using it; after several weeks without use, sign in again.
I forgot my password.
On the sign-in page, choose “First time here or forgot your password?”. We email you a code; enter it with a new password. Saving it signs your account out on every other device. While signed in, open Profile to change your password with your current one, or with an emailed code if you never set one.
I lost a device or signed in somewhere I shouldn’t have.
Open Profile and choose Sign out everywhere. It signs your account out on every device and browser, including this one; sign in again where you still want to use it.
I can sign in, but I can’t study.
Studying needs active access on your account. If the app says your access is not active, it may have ended or not started yet. If you just signed up, subscribe; otherwise, contact support. Signing in again does not change it.
Your privacy
The Privacy Notice explains what we collect and your rights under Brazil’s data protection law (LGPD). Send requests about your data to the same address. Use of Shadow Study is governed by the Terms of Use.